TERMS & CONDITIONS

TERMS AND CONDITIONS OF THE HEMAMANUAL.COM ONLINE STORE

English translation — informational version. In case of discrepancy, the Polish original governs (see §24).

Effective date: 21/07/2026

These Terms and Conditions (“Terms”) set out the rules for using the online store available at https://hemamanual.com, placing orders, entering into sales contracts, making payments, delivering products, filing complaints, and the rights and obligations of the Seller and Customers.

Placing an order constitutes acknowledgment and acceptance of these Terms.

§1. General Provisions

  • The online store available at https://hemamanual.com (the “Store”) is operated by:

Stark Creations Maks Starkowski Jastrzebsko Stare 28C 64-300 Nowy Tomyśl Poland NIP (Tax ID): 7882044657 e-mail: info@hemadeck.com

  • These Terms set out the rules for:

    • using the Store,

    • placing orders,

    • entering into sales contracts,

    • making payments,

    • delivering physical and digital products,

    • withdrawal from the contract,

    • filing complaints,

    • the rights and obligations of the Seller and Customers.

  • The Store sells internationally, unless delivery restrictions are indicated for a given country.

  • The Store offers:

    • physical products,

    • digital products,

    • promotional products,

    • limited editions.

  • These Terms have been prepared in accordance with applicable Polish law and relevant European Union law, in particular:

    • the Polish Consumer Rights Act of 30 May 2014,

    • the Polish Civil Code,

    • Regulation (EU) 2016/679 (GDPR),

    • Directive 2011/83/EU,

    • Directive (EU) 2019/770 on digital content,

    • Directive (EU) 2019/771 on the sale of goods,

    • the Omnibus Directive and other applicable laws.

  • Nothing in these Terms excludes or limits any Consumer rights arising from mandatory provisions of law.

§2. Definitions

For the purposes of these Terms, the following definitions apply:

Seller – Stark Creations Maks Starkowski, operating the online Store.

Store – the online store available at: https://hemamanual.com

Customer – a natural person, legal person, or organizational unit purchasing products through the Store.

Consumer – a natural person making a purchase not directly related to their business or professional activity.

Trader/Business Customer – a Customer making purchases in connection with their business activity.

Physical Product – a tangible item offered for sale, in particular printed books, card decks, accessories, and other goods.

Digital Product – digital content delivered electronically, in particular PDF publications, downloadable files, and electronic materials.

Order – a Customer’s declaration of intent aimed at entering into a sales contract.

Sales Contract – a contract concluded between the Seller and the Customer upon acceptance of an Order.

Business Day – a day from Monday to Friday, excluding statutory public holidays in Poland.

Force Majeure – an event beyond the Seller’s control that could not have been foreseen or prevented, in particular natural disasters, wars, acts of terrorism, epidemics, IT system failures, power outages, or disruptions affecting payment operators, carriers, or postal operators.

§3. Conditions for Making Purchases

  • Orders may be placed by:

    • natural persons with full legal capacity,

    • legal persons,

    • organizational units with legal capacity.

  • Minors may make purchases only with the consent of their legal representative, where required by applicable law.

  • By placing an Order, the Customer represents that:

    • they have the capacity to enter into the contract,

    • the data provided is true and complete,

    • they are authorized to use the selected payment method.

  • The Seller reserves the right to refuse to process or to cancel an Order in the event of reasonable suspicion of fraud, unauthorized payment, breach of these Terms, or other actions that could expose the Seller to harm.

§4. Purchases Without an Account

  • Making purchases in the Store does not require creating a user account.

  • Orders may be placed as a guest by providing the data necessary to fulfill the Order.

  • The Customer is responsible for the accuracy and completeness of the data provided when placing an Order.

  • The Seller is not liable for delays, non-delivery, or additional costs resulting from the Customer providing incorrect, incomplete, or outdated data.

§5. Products (Physical and Digital)

  • The Store offers physical products and digital products.

  • Physical products include, in particular:

    • printed books,

    • card decks,

    • accessories,

    • collector’s editions.

  • Digital products include, in particular:

    • PDF books,

    • electronic publications,

    • downloadable educational materials.

  • Product descriptions, photographs, illustrations, and technical data are provided for informational purposes and are presented with due diligence.

  • Product photographs are illustrative. The actual appearance of products may differ slightly from that presented on the website due to the manufacturing process, display device settings, or differences between production batches. This does not constitute a product defect.

  • Product availability may change.

  • The Seller reserves the right to discontinue the sale of a product or change its specification, provided this does not affect Customers’ rights under Sales Contracts already concluded.

§6. Placing Orders

  • Orders may be placed only through the order system available in the Store.

  • To place an Order, the Customer:

    • selects products,

    • adds them to the cart,

    • provides the data necessary to fulfill the Order,

    • reviews the Order summary,

    • accepts these Terms,

    • in the case of purchasing a Digital Product, gives separate consent to the immediate commencement of delivery of the digital content and confirms the loss of the right of withdrawal by ticking the relevant checkbox,

    • makes the payment.

  • The checkbox for consent to immediate delivery of digital content and the resulting loss of the right of withdrawal is not pre-ticked by default — it requires a conscious, separate action by the Customer before payment is made.

  • Available payment methods:

    • PayPal,

    • Stripe.

  • An Order is deemed placed once payment has been successfully authorized.

  • The Sales Contract is concluded when the Seller sends the Customer confirmation of Order acceptance by electronic means.

  • The Seller reserves the right to refuse to process or to cancel an Order before shipment in the event of:

    • an obvious pricing error,

    • a technical error,

    • product unavailability,

    • suspicion of fraud,

    • failure to authorize payment,

    • breach of these Terms.

In such cases, all payments received will be refunded to the Customer without undue delay.

  • After placing an Order, the Customer will receive an e-mail confirming that the Order has been accepted for processing.

§7. Prices, Taxes, and Delivery Costs

  • All prices presented in the Store are given in the currency indicated on the product page.

  • Product prices do not include delivery costs or any applicable taxes and customs duties, unless expressly stated otherwise.

  • Delivery costs and any applicable taxes, customs duties, or other mandatory charges are calculated automatically once the delivery address is provided and are shown to the Customer before payment.

  • The Customer is obliged to review the total price of the Order before placing it.

  • For deliveries outside the European Union, the Customer may be required to pay local taxes, customs duties, or other charges required by the laws of the destination country. These charges are not collected by the Seller and remain the Customer’s responsibility.

§8. Payment Methods

  • The Seller offers the following payment methods:

    • PayPal,

    • Stripe.

  • Payments are processed by external payment operators in accordance with their own terms and conditions.

  • The Seller does not store Customers’ payment card details.

  • The Order is passed for processing once payment has been successfully credited.

§9. Order Confirmation

  • Upon successful placement of an Order, the Customer receives an e-mail confirming its acceptance.

  • The Sales Contract is concluded when the Order acceptance confirmation is sent.

  • For purchases of a Digital Product, the confirmation e-mail additionally includes confirmation of the Customer’s consent to immediate delivery of the digital content and notice of the resulting loss of the right of withdrawal.

  • The Seller may contact the Customer to clarify data necessary to fulfill the Order.

§10. Delivery of Physical Products

  • Physical products are delivered via postal operators or courier companies.

  • Orders are prepared and shipped within 3 business days of the conclusion of the Sales Contract, unless a different timeframe is indicated for a given product.

  • The Order fulfillment time depends on product availability and the destination country.

  • The risk of accidental loss or damage to the Product passes to the Consumer upon delivery of the product to the Customer or to a person indicated by the Customer, other than the carrier.

  • If a shipment is not collected for reasons attributable to the Customer, the Seller may deduct the shipping and return costs incurred from the amount to be refunded.

§11. Delivery of Digital Products

  • Digital products are delivered automatically by electronic means once payment has been successfully made.

  • Delivery is made to the e-mail address provided by the Customer when placing the Order, or by providing a secure download link.

  • The Customer should ensure the ability to receive e-mails and download files.

  • The Seller is not liable for failure to deliver a product resulting from the Customer providing an incorrect e-mail address or from technical issues on the Customer’s side.

§12. Right of Withdrawal

  • A Consumer has the right to withdraw from a contract for a Physical Product within 14 days of receiving it, without giving a reason.

  • To exercise the right of withdrawal, the Consumer must submit an unambiguous statement to the Seller before the deadline expires.

  • A model withdrawal form is available at: withdrawal form (PDF). Using the form is not mandatory.

  • The refund will be made no later than 14 days from the date the Seller receives a valid withdrawal statement, subject to the Seller’s right to withhold the refund until the returned product, or proof of its return shipment, has been received.

  • Returned Products should be sent to: Stark Creations Maks Starkowski, Jastrzebsko Stare 28C, 64-300 Nowy Tomyśl, Poland.

  • The direct cost of returning the product is borne by the Consumer.

§13. Digital Products — Exception to the Right of Withdrawal

  • Digital Products constitute digital content delivered by electronic means.

  • Before delivery of a Digital Product begins, the Customer gives express consent to the commencement of performance before the withdrawal period has expired.

  • The Customer confirms having been informed that they will lose the right of withdrawal once delivery of the digital content begins.

  • The consent referred to above is given by ticking a separate, not pre-ticked, checkbox when placing the Order (see §6).

§14. Complaints

  • The Seller is liable for the conformity of Products with the contract in accordance with applicable law.

  • Complaints may be submitted electronically to: info@hemadeck.com

  • A complaint should include:

    • the Customer’s details,

    • the Order number,

    • a description of the problem,

    • the Customer’s requested remedy.

  • The Seller will respond to a complaint within 14 days of receiving it.

§15. Conformity of Products with the Contract

  • The Seller undertakes to deliver Products that conform to the Contract.

  • The Seller is liable for a lack of conformity of the Product that existed at the time of delivery and becomes apparent within two years of that time, unless a longer usability period for the Product has been separately specified or indicated by the Seller.

  • Where a Product does not conform to the contract, the Consumer is entitled to request repair or replacement of the Product, and, in cases provided for by law, to a price reduction or withdrawal from the contract.

  • Digital Products meet the requirements set out in applicable law on digital content, including as regards conformity, updates, and availability.

  • Where non-conformity is established, the Customer is entitled to the legal remedies provided for by applicable law.

§16. Obvious Pricing Errors

  • The Seller exercises due care to ensure that all prices are correct.

  • In the event of an obvious pricing error or technical mistake, the Seller may cancel an Order before it is fulfilled.

  • In such cases, all payments received will be refunded without undue delay.

§17. Product Photographs

  • Product photographs are illustrative.

  • Colors, packaging appearance, and certain product elements may differ slightly from those shown on the website.

  • Such differences do not constitute a Product defect.

§18. Delivery Data

  • The Customer is responsible for the accuracy of the data provided when placing an Order.

  • The Seller is not liable for delays, additional costs, or non-delivery of a shipment resulting from incorrect or incomplete data.

§19. Force Majeure

  • The Seller is not liable for failure to perform or delay in performing the Contract caused by force majeure.

  • Force majeure includes, in particular, natural disasters, armed conflicts, actions of public authorities, IT infrastructure failures, disruptions affecting payment operators or carriers, and other events beyond the Seller’s control.

§20. VAT Invoices

  • At the Customer’s request, the Seller will issue a VAT invoice in accordance with applicable tax law.

  • To receive an invoice, the Customer should provide the data necessary to issue it when placing the Order or promptly thereafter.

§21. Personal Data Protection (GDPR)

  • The Seller is the controller of personal data.

  • Personal data is processed in accordance with applicable law and the Privacy Policy available in the Store.

  • Data is processed only to the extent necessary to perform the Contract, fulfill legal obligations, and pursue the Seller’s legitimate interests.

  • Detailed information on data processing is set out in the Privacy Policy.

§22. Governing Law

  • Contracts concluded through the Store are governed by Polish law.

  • For Consumers habitually resident in another EU Member State, this provision does not deprive them of the protection afforded by mandatory provisions of the law of their country of habitual residence.

§23. Out-of-Court Complaint and Redress Procedures

  • A Consumer has the right to use out-of-court means of handling complaints and pursuing claims, in particular by seeking assistance from the relevant local Consumer Ombudsman (rzecznik konsumentów) or the Provincial Inspector of Trade Inspection (Wojewódzki Inspektor Inspekcji Handlowej).

  • Detailed information on out-of-court consumer dispute resolution, including a list of entities authorized to conduct such proceedings, is available on the website of the Polish Office of Competition and Consumer Protection (UOKiK): uokik.gov.pl.

  • Use of out-of-court complaint and redress procedures is voluntary and requires the consent of both parties.

§24. Final Provisions

  • These Terms apply from the date of their publication on the Store’s website.

  • The Seller may amend these Terms for valid reasons, in particular changes in law, in the way the business is conducted, or in the Store’s functionality. Amendments do not affect rights and obligations arising from Contracts concluded before the amendments take effect.

  • Should any provision of these Terms be found invalid or unenforceable, this shall not affect the validity of the remaining provisions.

  • Matters not regulated by these Terms are governed by applicable Polish law and relevant European Union law.

  • These Terms have been drawn up in Polish. Where versions in other languages are made available, they are for informational purposes only, unless the Seller expressly states otherwise.